Archive for the ‘Management’ Category
Managing the loss of a key employee
April 5, 2010 ManagementDo your staff-related anxieties betray a lack of ‘readiness’? Ask a small business owner what worries them most in relation to staff or employment issues and one answer crops up again and again: how would I cope with the sudden loss of a key employee? Isn’t this a great metaphor for the ‘growing up’ of [...]
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A bluffer’s guide to incisive IT supplier evaluations
May 28, 2009 ManagementHow to cut through geek-speak to unmask a supplier’s viability. Ask the right question and a prospective technology supplier will reveal wonderfully useful information to help you in your evaluation. While merchant’s can feel intimidated by acronyms and jargon, you *can* talk tech about the product you’re thinking about buying. The secret is to ask [...]
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Building an effective team in a growing business
January 22, 2009 Management“Your team is your greatest asset, and its overall value to your business is much greater than the cumulative value of the individuals within it.” The sentiment behind this well-worn maxim is one that is impossible to resist, and many owner-operators of growing catalogue businesses yearn for that “dream team” of sparky, committed and hard-working [...]
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Benchmarking Fulfilment Cost & Quality
January 22, 2009 ManagementI don’t think I was the first naïve owner of a fledgling multi-channel brand to think that fulfilment was not a core part of my business. Surely it was the clever creative, the inspired range selection and the hard-nosed marketing that would make or break my company – rather than a straightforward commodity service like [...]
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Managing your bank manager
January 22, 2009 Featured, ManagementHard-working entrepreneur WLTM generous, sharing M or F banker for LTR – deep pockets & GSOH essential. Box 3428. Is our dream bank manager really out there? Someone who’ll always be there to support us when the going gets tough, encourage and nurture us, share our risks as well as our profits? It’s a touching [...]
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